Frequently Asked Questions

If you’re not sure what type of patio umbrella fits your needs, these tips can help. Always remember, you’re the best judge of what outdoor umbrella you want, but we’ve put together some basic guidelines so that you feel confident in your purchase.
Our umbrellas are designed to shade different types of areas. For each kind of space, there is an umbrella that performs the best. You might want an umbrella to fit through a table, or off to the side. Or you might need an offset patio umbrella to provide maximum table area; it’s all about the space. The first thing that needs to be determined is how much room you have for your umbrella.

2.What does your area measure?

Smaller areas, like a small patio or balcony will limit the size available for an umbrella. Larger patios allow for more a lot more sizing options. The size of an umbrella can also determine how many options are available.

First, we need to determine the overall area you’re trying to cover. Measure the length and the width of your shade area; you’ll want to allow about six to eight inches from around the umbrella for clearance. This allows the patio umbrella to open and close without obstruction. For example, an 8’ X 8’ balcony will allow for up to a 7 foot patio umbrella. A larger area, say 10’ X 10’, will allow up to a 9 foot patio umbrella. A wide open patio or garden area will fit any patio umbrella, including our offset patio umbrellas.

3.What is it that you want to cover?

Finding the size of the umbrella was one thing, now we need to determine what you will be covering. Are you covering a table, or just a shade area? Smaller umbrellas, like our 7 Foot Patio Umbrellas are great for café and bistro table sets. Standard umbrellas, like our 9 Foot Patio Umbrellas, work best for covering dining sets or chaise lounges. Large patio umbrellas, like our 11 Foot Patio Umbrella, are great for covering larger oval table and mixed seating areas, as well as poolside areas or sitting lounge areas.

4.Is your umbrella going through the table or freestanding?

The right umbrella base, also known as umbrella stands, allows for any umbrella to be free standing, but not all umbrellas can fit to a table. It depends on the size, or diameter, of the frame hole in your table. Most tables have a standard frame hole that measures approximately 1 ¾ inches. Most of our umbrellas have a 1 ½ inch diameter pole, but some have a 2 inch diameter pole, and are really designed to be free standing, commercial patio umbrellas. There are those large patio tables that have 2 ½” frame holes, which would allow for a 2 inch pole, but on the whole, the most common is the 1 ¾ inch hole.

Frame Material:

Out outdoor patio umbrellas are either aluminum patio umbrellas or wood market umbrellas. Choosing the right one is dependant on your personal preferences. Always remember, the final look and feel of your patio umbrella should please you, so always use your own judgment when making that final decision.

Wood frames provide an elegant and exotic look, which typically goes best with tropical settings or all wood settings. However, there are plenty of our customers who have chosen wood to go with dark wrought iron furniture, or cast furniture. The mix of wood and metal can be very appealing.

Aluminum frames are available in many colors and can be matched with more décor choices. Aluminum frames usually provide a modern, clean look and have features that are not included in wood frames.

Here are some key features of both our wood and aluminum frames:

Wood:
• Usually made of Asian Hardwood
• Opens and closes with either manual lift or pulley mechanism and brass holding pin
• One piece or two piece center pole, with 1 3/8” to 2” pole diameter
• No tilting functions
• Recommended for high traffic areas and contract applications
• Marine varnish finishes
• Elegant look with low maintenance
• See all Wood Market Umbrellas
Aluminum:
• Made of extruded aluminum with high impact PVC fittings
• Powder coated or anodized
• One piece or two piece center pole, with 1 3/8” to 1 1/2” pole diameter (not including offset umbrellas)
• Opens and closes with either crank, manual lift, or a pulley mechanism
• Available with either push button tilt (3 positions), non-tilt, auto-tilt (keep cranking to tilt), collar tilt (turnof a collar) or full rotation functions (offset umbrellas)
• Harder to replace parts
• Large selection of frame colors allows easy matching to furniture
• Crank and tilting functions not recommended for high traffic and contract applications
• See all Aluminum Patio Umbrellas

5.Will you need an Umbrella Base?

Umbrella bases are usually the last call on when purchasing an umbrella, and it should not be skipped at all. Typically, we don’t consider a base until it’s too late, after the umbrella has tipped over or flown out of our patio into our neighbors, or even off our balcony. Unless you already own an umbrella base, it’s always a good idea to get one.

6.Can we have our logo or company name to be printed on your products or the package?
Yes.
Logo and or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 2000 units per logo. You can send us the artwork by email in JPEG or TIFF format.
If you want your logo, company name to be printed on the package of the products (custom design package), such as gift box, paper card, the minimum order is 3000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).

7.How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder’s contact details if there’s any( in China or Hong Kong )

8.Can you arrange the transportation for us?
Yes. We can arrange sea, air and courier transportation.
How can the products be sent to us?
For small quantity or weight less than 20 kgs, sent usually by courier.
For big quantity or volume, sent usually by ocean container.

The transportation way depends on client’s choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).

9.How can we become your sole distributor?
If you can sell our products USD100,000 to USD400,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD500,000 per month, you could be our sole distributor in your country.

10.How can we get your monthly new products announcement?
Please join our mailing list.

11. I just want to buy a few pieces of your products, what to do?
Sorry, we are manufacturer and exporter only, we don’t accept retail order.

12.Do you offer Quantity Discounts?
Yes, we do offer discount on large orders, we work on cost + overhead expenses, if your company like to place large orders we will negotiate or recheck price for our raw materials and try to reduce our materials and production cost. We will pass that benefit to your company.

13.What’s your OEM Procedure?
1)Technical drawing process: 3 - 5 days after order confirmed.
2)Molding process: 25 - 30 days after drawing approved.
3)Delivery time: 30 - 45 days depending on quantity.

14.What are your payment terms?
Payment will be required by L/C. Or, 30% down payment in advance and balance 7days prior to shipment.

15.Is the documents of China Form A and Certificate of Origin available?
Yes,we can supply these documents upon your request.

We are very interested in hearing your thoughts. If there is something you are looking for, want more information listed or have suggestions on product, our website or service, please email us at: sales@PatioUmbrellas.com.cn

Thank You
www.PatioUmbrellas.com.cn